What Guests Really Want to Know Before Booking an Office Space

When someone is browsing Office Monkey to book a desk, meeting room, or event space, they’re not just looking for four walls and a chair. Guests want confidence that the space they book will fit their needs, feel comfortable, and be hassle-free.

So, what do guests really want to know before clicking “Book”? Let’s break it down.

1. The Basics: Location, Price & Availability

Guests want transparency. They’ll ask:

• Is it easy to get to by train, bus, or car?

• Does the price match the value?

• Can I book it by the hour or day, depending on my needs?

A clear map, honest pricing, and an up-to-date calendar go a long way in building trust.

2. Comfort & Facilities

A desk is never “just a desk.” Guests care about:

• Wi-Fi speed – because unreliable internet is a deal-breaker.

• Seating – ergonomic chairs matter for long sessions.

• Extras – printers, coffee machines, lockers, or even quiet zones.

Spaces that highlight these details attract more bookings.

3. Photos That Tell the Truth

A single blurry photo won’t cut it. Guests want high-quality images showing:

• The overall layout (not just a corner).

• Lighting — natural light is always a plus.

• Realistic shots, not over-polished stock photography.

The more accurate your photos, the more likely a guest feels confident to book.

4. Atmosphere & Neighbourhood

Beyond the space itself, guests want to imagine their day:

• Is the neighbourhood lively or quiet?

• Are there cafés, gyms, or restaurants nearby?

• Will I feel safe working there after hours?

Listing descriptions that highlight the local vibe add an emotional layer to the booking decision.

5. Flexibility & Trust

Guests value control over their time. They want to know:

• What’s the cancellation policy?

• Is the host responsive if I have questions?

• Can I extend my booking easily?

A flexible, guest-friendly approach often turns a one-time renter into a repeat customer.

Final Thoughts

At the end of the day, guests aren’t just booking a space — they’re booking an experience of productivity, comfort, and peace of mind.